- Sterling silver is called '.925 sterling silver' because it contains 92.5% fine silver, the remaining 7.5% is copper, which makes it stronger/harder and also has the unfortunate side-effect of causing it to oxidize when exposed to moisture and air.
- Oxidization, or tarnish, in sterling silver, is black, so you may think your jewelry is dirty.
- Often it just needs a buff with a jewelry polishing cloth to look as good as new.
- We are happy to polish, buff and refinish sterling silver jewelry for a small fee.
Four Pendants/Charms
Care & Cleaning
Storage, Care, & Cleaning
To keep your piece looking beautiful, we recommend the following:
Avoid getting it wet
- Avoid getting leather wet, as this will warp and discolor the leather and eventually cause the leather to break down.
- If you do accidentally get your leather wet, dry it off with a towel, and lay it flat to dry thoroughly in a cool, dry place.
- Do not heat the leather in an attempt to dry it, as this will cause the leather to crack and warp.
- Water, from a shower, pool, lake, ocean, and even sweat will react with the plating. Rose gold contains copper, and this will cause it to oxidize. Even sterling silver will oxidize black. This goes double for any piece with beads, including pearls and crystals. Water will damage any beading.
Avoid chemicals
- Avoid getting sprays of any kind on your leather. Hairspray, perfume or cologne, or any other kinds of chemicals can negatively effect the finish of the leather, and build up over time.
- Perfumes, body sprays, hair sprays, any kind of spray. Lotions, sunscreen, moisturizers. Anything you put on your body should be applied and dry before your jewelry or gear goes on.
Don't wear it 24/7
- Plating, unfortunately, has a lifespan, and the more you wear it, the faster it will fade. We recommend solid gold, sterling silver and stainless steel for 24/7 collars.
Keep it clean
- Our leather is fully finished and does not require any conditioning, however, you will want to make sure you keep it clean.
- To clean your leather, use a damp cloth to gently remove any dirt, oils, or any other substance. Dry with a soft cloth immediately after.
- Do not use any cleaning products or solvents, as they can damage the color and finish of the leather.
- Clean your jewelry and leather gear when you take it off.
- Simply wipe it down with a soft, dry cloth to remove any residue.
- For plated jewelry, this requires extra care, as polishing cloths can remove the plating very quickly.
Store it safely
- Keep your jewelry wrapped in a soft cloth, bag, or in a drawer.
- You can hang it from a jewelry organizer, just do your best to keep it clean and untangled.
- Avoiding exposure to air will prevent silver, copper, and brass from oxidizing.
Other Common Concerns
Tarnished Sterling Silver
Skin Irritation & Metal Allergies
- All Restrained Grace-made products are nickel free unless noted otherwise.
- Our iridescent rainbow hardware contains chromium.
- All of our jewelry and hardware is lead and nickel free.
- Some people occasionally experience a burning, itching and/or redness, usually on the skin beneath jewelry and gear. This condition may be due to the build-up of soaps, lotion, dead skin, etc, or it may be chafing irritation.
- To avoid skin irritation and to keep your pieces in tip-top-shape, do not wear your pieces when using cleaning products or lotions, and clean your pieces frequently.
Black Residue
- Certain types of cosmetics contain chemicals that can abrade your jewelry, causing a sort of metallic dust. This metallic dust often appears black and can cause smudges on your skin or clothing.
- To avoid this problem, put on your jewelry after applying your cosmetics.
- Black smudges may also be caused by corrosion due to perspiration, exposure to salts and exposure to hydrogen sulfide gas (present in polluted air, some foodstuffs and industrial chemicals).
- To avoid these smudges, we recommend that you do not wear your jewelry while handling chemicals or products containing sulfur, and gently polish your jewelry often to remove tarnish.
Still have questions?
Returns & Repairs
Our Return Policy
More than anything else, we want you to be delighted with your entire Restrained Grace experience, from the moment you arrive on our website, through every moment you use and wear your products.
We approach all interactions with kindness and good-intent, and expect the same from our customers.
Should you require a repair, a resize, a replacement, or be dissatisfied with your purchase for any reason, please contact us and we’ll make it right.
The Fine Print
- Unworn & unused items may be returned within 60 days of receipt for replacement, refund, or store credit; or after 60 days, for a replacement or a store credit.
- Returned items that show significant signs of wear are subject to a 50% restocking fee.
- Engraved items are subject to a 50% restocking fee.
- For hygiene reasons, we cannot accept returns or exchanges on insertables, including gags. Please contact us if you feel your product is defective.
- Sample sale items are final sale, no refunds or exchanges.
5 Year Warranty
Leather gear, jewelry, and accessories made in house come with a 5 year warranty.
Leather Products
Covered:
Rivet security
Stitching
Leather
Adhesives
Not covered:
Plating on hardware and rivets.
Hardware and rivets can be replaced for a small charge.
Please contact info@restrainedgrace.com for details.
Jewelry & Accessories
Covered:
Breaks
Chain
Jump rings & connectors
Strung pearls & beads (if signs of tugging are present, a repair fee may be required)
Pendants & Charms
Adhesives
Not covered:
Plating & Finish, including scratches
Natural oxidization/tarnish on sterling silver, copper, or brass (this can be polished off with any jewelry polishing cloth)
